FAQ's

Shipping

How long will my order take to ship? Orders ship 3 to 7 days after they have been placed. Wallpaper and wall art orders usually ship in 3, and pet portraits can take up to 7 days to ship.

Wallpaper

Can I use your wallpaper on textured walls? We do not recommend applying our peel and stick wallpaper on textured walls.

How accurate are the colors that I am seeing on my monitor? Because all monitors are different, we recommend purchasing a swatch to check that the colors are what you want.

How accurate is the pattern size in your photos? Sometimes it's difficult to tell the actual size of the pattern looking or your computer or phone. We recommend ordering a swatch first to ensure the size is what you are wanting.

Can I return my wallpaper if I am unhappy with it? Due to the custom nature of the wallpaper, refunds will be given on a case-by-case basis. We recommend purchasing a swatch first to ensure the wallpaper is right for you.

Wall Art

Once I purchase my digital prints, how do I download it? After your purchase, an option will come up for you to download your art. You will also be emailed a link to download it.

How do I know which file to print at which size? All the files are named with the size they correspond to.

What type of files do I get with the digital art? You will receive Jpeg files which can be printed at most photo labs.

Pet Portraits

Can I preview my portrait before it ships? In order to efficiently get your pet portrait to you, we are unable to offer previews before shipping. Because we want you to love your portrait, we will reach out to you if your photo does not meet our quality standards.

Can I have more than one pet in my portrait? Yes! You can have up to three pets per portrait.

Do you do other pets besides cats and dogs? Yes! If you have a pet, we can most likely do a portrait of it.

Do you do pet memorials? We would be honored to be chosen to memorialize your pet. We will work with you to find the best photo that will work, knowing your photo choices may be limited. Please contact us at contact@pickwickandelm with any questions you may have.

If you have a questions that we did not cover, please feel free to email us at contact@pickwickandelm.com